ZENVII.JEWELERY

Return window: You have [X] days from the date of delivery to request a return or exchange.
Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
How to start a return: Contact us at [your email/phone] with your order number and reason for return.
Refunds: Once we receive and inspect your item, we'll process your refund to the original payment method within [X] business days.
Exchanges: Want a different size or color? Let us know when you contact us and we'll arrange it, subject to availability.
Shipping costs: [Customer pays return shipping / We cover return shipping] unless the item arrived damaged or defective.
Non-returnable items: [e.g. sale items, gift cards, personalized products]

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